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FAQ and troubleshooting
FAQ and troubleshooting
7 articles in this collection
Written by
Guillaume Mignard
and
Nikolas Vamvoukas
How to generate log files from your connected device?
Collect the required debug information in case you experience any troubles with your connected devices
Written by
Nikolas Vamvoukas
Updated over a week ago
How do I put my connected device in pairing mode?
Install your Andrew+ and other connected device
Written by
Guillaume Mignard
Updated over a week ago
Device firmware updates available through OneLab
This article describes how to update the firmware of Andrew+
Written by
Nikolas Vamvoukas
Updated over a week ago
OneLab - Applications
What are the supported browsers by OneLab? Computer and tablets
Written by
Guillaume Mignard
Updated this week
How to move one connected device from a OneLab lab workspace to another?
Written by
Guillaume Mignard
Updated over a week ago
The original Andrew and its devices (LLW, Calibro, BeadTender)
Andrew (legacy) single channel pipetting robot is retired
We are still supporting Andrew robot customers
Written by
Guillaume Mignard
Updated over a week ago
Connectivity issues
Fix pipette connection problems
Error code: 102 - Instructions to troubleshoot a bluetooth connection issue between the pipettes and Andrew+ robot or Pipette+ stand
Written by
Guillaume Mignard
Updated over a week ago