FAQ and troubleshooting

7 articles in this collection
Written by Guillaume Mignard and Nikolas Vamvoukas

How to generate log files from your connected device?

Collect the required debug information in case you experience any troubles with your connected devices

Written by Nikolas Vamvoukas
Updated over a week ago

How do I put my connected device in pairing mode?

Install your Andrew+ and other connected device

Written by Guillaume Mignard
Updated over a week ago

Device firmware updates available through OneLab

This article describes how to update the firmware of Andrew+

Written by Nikolas Vamvoukas
Updated over a week ago

OneLab - Applications

What are the supported browsers by OneLab? Computer and tablets

Written by Guillaume Mignard
Updated this week

How to move one connected device from a OneLab lab workspace to another?

Written by Guillaume Mignard
Updated over a week ago

The original Andrew and its devices (LLW, Calibro, BeadTender)

Andrew (legacy) single channel pipetting robot is retired

We are still supporting Andrew robot customers

Written by Guillaume Mignard
Updated over a week ago

Connectivity issues

Fix pipette connection problems

Error code: 102 - Instructions to troubleshoot a bluetooth connection issue between the pipettes and Andrew+ robot or Pipette+ stand

Written by Guillaume Mignard
Updated over a week ago