Go to Andrew Alliance
All Collections
FAQ and troubleshooting

FAQ and troubleshooting

Giorgio Horak avatar Guillaume Mignard avatar Nikolas Vamvoukas avatar +1
9 articles in this collection
Written by Giorgio Horak, Guillaume Mignard, Nikolas Vamvoukas and 1 other

How to generate log files from your connected device?

Collect the required debug information in case you experience any troubles with your connected devices
Nikolas Vamvoukas avatar
Written by Nikolas Vamvoukas
Updated over a week ago

How do I put my connected device in pairing mode?

Install your Andrew+ and other connected device
Guillaume Mignard avatar
Written by Guillaume Mignard
Updated over a week ago

Device firmware updates available through OneLab

This article describes how to update the firmware of Andrew+
Nikolas Vamvoukas avatar
Written by Nikolas Vamvoukas
Updated over a week ago

Minimum aliquot volumes for repetitive dispensing (Andrew+/Pipette+)

Luis Miguel avatar
Written by Luis Miguel
Updated over a week ago
OneLab - Applications

PC requirements to use OneLab

Minimum requirements of a computer/tablet to connected to OneLab web-based software
Giorgio Horak avatar
Written by Giorgio Horak
Updated over a week ago

What are the supported browsers by OneLab? Computer and tablets

Guillaume Mignard avatar
Written by Guillaume Mignard
Updated over a week ago

How to move one connected device from a OneLab lab workspace to another?

Guillaume Mignard avatar
Written by Guillaume Mignard
Updated over a week ago
The original Andrew and its devices (LLW, Calibro, BeadTender)

Andrew (legacy) single channel pipetting robot is retired

We are still supporting Andrew robot customers
Guillaume Mignard avatar
Written by Guillaume Mignard
Updated over a week ago
Connectivity issues

Fix pipette connection problems

Error code: 102 - Instructions to troubleshoot a bluetooth connection issue between the pipettes and Andrew+ robot or Pipette+ stand
Guillaume Mignard avatar
Written by Guillaume Mignard
Updated over a week ago